Privacy Policy

ORIGYN may collect certain personal information when you visit our website, create an account, place an order, or contact our team.

The information we may collect includes:

1. Personal Information: Name, email address, phone number, and billing or shipping address.

2. Account Information: Login credentials and account-related preferences.

3. Order Information: Products purchased, order history, transaction references, and delivery details.

4. Technical Information: IP address, browser type, device information, operating system, and website usage data.

5. Communication Information: Messages, enquiries, feedback, and other information voluntarily provided when communicating with us.

We collect only information that is reasonably necessary for operating our services and fulfilling legitimate business purposes.

ORIGYN uses collected information for the following purposes:

1. Processing, confirming, and delivering customer orders.

2. Managing customer accounts and providing requested services.

3. Communicating order updates, delivery notifications, and important service information.

4. Responding to customer enquiries, complaints, and support requests.

5. Improving website functionality, performance, and user experience.

6. Detecting fraudulent transactions, preventing unauthorized access, and maintaining platform security.

7. Meeting applicable legal, regulatory, accounting, and compliance requirements.

8. Sending promotional communications where permitted and subject to applicable consent requirements.

We do not use personal information for purposes unrelated to the reason it was collected without an appropriate legal basis.

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our services.

These technologies may help us:

1. Maintain shopping sessions and cart functionality. 2. Remember user preferences. 3. Understand website traffic and performance. 4. Improve navigation and user experience. 5. Support security and fraud prevention.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

ORIGYN may offer different payment methods depending on availability and integration with payment service providers.

Payments may be processed through authorized third-party payment gateways.

We do not intend to store complete payment card numbers, CVV codes, or sensitive banking authentication credentials on our own systems.

Payment information is handled according to the security practices and privacy policies of the relevant payment service providers.

Customers should never share passwords, OTPs, CVVs, or banking authentication details with anyone claiming to represent ORIGYN.

ORIGYN does not sell customers' personal information.

We may share necessary information with trusted third parties when required to operate our services, including:

1. Payment service providers for transaction processing. 2. Logistics and delivery partners for order fulfillment. 3. Website hosting and infrastructure providers. 4. Analytics and performance service providers. 5. Customer support and communication platforms. 6. Government authorities or regulatory bodies where legally required.

Information shared with service providers will be limited to what is reasonably necessary for the relevant purpose.

Third-party services may process information under their own privacy policies and applicable legal obligations.

ORIGYN takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the nature of the information and services involved, these measures may include:

1. Secure website connections. 2. Access restrictions and authentication controls. 3. Secure infrastructure and database management. 4. Monitoring for suspicious activities. 5. Appropriate handling of customer information.

Although we make reasonable efforts to protect information, no internet-based system can guarantee absolute security.

In the event of a personal data breach, we will take appropriate action and provide notifications wherever required under applicable law.

ORIGYN retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.

Information may be retained for:

1. Processing and maintaining customer orders. 2. Providing customer support. 3. Maintaining financial and transaction records. 4. Meeting applicable legal and regulatory requirements. 5. Resolving disputes and preventing fraudulent activities.

When information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable retention obligations.

Subject to applicable laws, customers may have rights concerning their personal information, including:

1. Requesting access to personal information held by ORIGYN. 2. Requesting correction of inaccurate or incomplete information. 3. Requesting deletion of personal information where legally permissible. 4. Withdrawing consent where processing is based on consent. 5. Raising concerns regarding the handling of personal information. 6. Requesting information about applicable grievance redressal procedures.

Requests may be submitted through our official contact channels.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law.

ORIGYN does not knowingly seek to collect personal information from children in violation of applicable Indian laws.

Where applicable, parental or guardian consent and other safeguards will be implemented in accordance with legal requirements.

If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the situation.

ORIGYN may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technologies, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

Customers are encouraged to review this page periodically to remain informed about how their information is handled.

Continued use of our website following an update does not override any consent requirements imposed by applicable law.

For questions, privacy-related requests, or complaints concerning the handling of personal information, customers may contact ORIGYN through the official contact details published on our website.

Please include sufficient information to help us understand and investigate your concern.

ORIGYN will review privacy-related complaints and make reasonable efforts to respond within the timelines prescribed by applicable law.

Where required, customers may also approach the appropriate regulatory authority or grievance redressal mechanism.