Refund & Cancellation Policy

Customers may request cancellation before an order has been dispatched. Once an order has been shipped, cancellation may no longer be possible through our standard process.

To request cancellation, contact our support team with your order number and registered contact details. Cancellation requests are subject to order status and confirmation.

Products may be eligible for return only where a return option is offered for the product or required under applicable law.

To qualify for a return, products should generally be:

• Unused and unworn. • In their original condition. • Returned with original tags, packaging, and accessories, where applicable. • Accompanied by valid proof of purchase or order details.

Products that do not meet the applicable return conditions may be declined, subject to applicable consumer rights.

Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, customization, or other legitimate restrictions.

Any product-specific return restrictions will be communicated on the relevant product page or before purchase. These restrictions will not affect rights available to customers under applicable law.

If you receive a damaged, defective, incomplete, or incorrect product, contact our support team with your order number and clear photographs or other relevant evidence.

We will review the issue and communicate the available resolution, which may include a replacement, exchange, refund, or another appropriate remedy under applicable law.

Customers must contact ORIGYN support before sending a product back.

Our team will provide the applicable return instructions and confirm whether the product qualifies for a return or exchange. Please do not send products to an address without receiving confirmation.

Refunds may be issued for eligible cancellations, approved returns, defective products, incorrect deliveries, or other circumstances requiring a refund.

Once approved, refunds will generally be processed through the original payment method wherever possible. The time taken for the amount to appear in the customer's account may depend on the payment provider or banking institution.

Original shipping charges and return shipping costs will be handled according to the circumstances of the return and applicable law.

Where a product is damaged, defective, or incorrectly delivered, ORIGYN will review the issue and determine the appropriate resolution in accordance with applicable consumer protection requirements.

Customers may contact our support team to request an update regarding an approved refund.

If a refund has been processed but is not visible in the account, customers may also contact their bank or payment provider for further assistance.

Exchanges and replacements are subject to product availability and eligibility.

If the requested product is unavailable, ORIGYN may offer an appropriate alternative resolution, including a refund where applicable.

For cancellation requests, return enquiries, exchange requests, or refund-related assistance, contact us through our official support channels.

Please include your order number and a clear description of your concern so our team can assist you efficiently.