Returns &
Refunds.

Products may be eligible for return or replacement when they meet the requirements described in this policy.

Items must generally be unused and returned in an appropriate condition with applicable original packaging and accessories.

Certain products may be excluded from return or replacement because of their nature, condition or applicable legal requirements.

Return requests must be submitted within the applicable return period communicated by ORIGYN.

The applicable period may depend on the product and the reason for the return.

Requests submitted after the applicable period may not be eligible unless otherwise required by applicable law.

If you receive an item that is damaged, defective or different from what you ordered, please contact ORIGYN as soon as reasonably possible.

Please provide your order information and, where appropriate, photographs or other evidence showing the issue.

We may investigate the issue before approving a replacement, return or refund.

Contact ORIGYN using the available customer support or contact channels and provide your order details.

Do not send an item back without first receiving return instructions where such instructions are required.

Once the request is reviewed, we will communicate the next steps where applicable.

Responsibility for return shipping may depend on the reason for the return and the applicable return terms.

Where an item is returned because it is damaged, defective or incorrectly supplied, ORIGYN may provide further instructions regarding return shipping.

Unauthorised or incorrectly addressed returns may cause delays in processing.

Once an approved return has been received and reviewed, an eligible refund will be processed according to the applicable refund procedure.

Refunds are generally made through the original payment method where technically possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Where appropriate, ORIGYN may issue a partial refund rather than requiring a full return.

Any partial refund will depend on the circumstances of the order and the condition of the product.

Certain products may not be eligible for return because of hygiene, customisation, damage caused after delivery or other applicable restrictions.

Any product-specific return restrictions communicated at the time of purchase will also apply.

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Where cancellation is accepted after payment, any eligible refund will be processed according to the applicable refund procedure.

Where exchanges are offered, availability of the requested replacement product may affect whether an exchange can be completed.

If the requested replacement is unavailable, an alternative remedy may be offered where applicable.

ORIGYN reserves the right to investigate suspected fraudulent, abusive or repeated misuse of return and refund procedures.

Where permitted by applicable law, requests may be declined when there is reasonable evidence of abuse or fraudulent activity.

For questions about returns, replacements or refunds, please contact ORIGYN with your order details and a description of the issue.