Shipping &
Delivery.

Orders are generally processed after successful payment and order confirmation.

Processing times may vary depending on product availability, order volume and other operational circumstances.

We may contact you if additional information is required to process your order.

Orders are shipped to the delivery address provided during checkout.

Please ensure that the address, contact number and other delivery information provided are accurate.

ORIGYN may not be responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier operations, weather, public holidays and other circumstances.

Delivery times are not guaranteed unless expressly stated otherwise.

Remote or difficult-to-service locations may require additional delivery time.

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on destination, order value, package characteristics or applicable promotions.

Where tracking is available, tracking information may be provided after the order has been dispatched.

Courier tracking information is supplied by the relevant delivery provider and may take some time to update.

Delivery status should be verified using the tracking information provided by the applicable courier.

Delivery may be delayed because of circumstances outside ORIGYN's reasonable control, including courier delays, weather, natural events, public holidays, transportation disruptions or other unforeseen circumstances.

We will make reasonable efforts to assist with delivery-related issues when they arise.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier is otherwise unable to complete delivery, additional delivery attempts or instructions may apply.

Customers should follow the courier's instructions where applicable.

If a package appears damaged at the time of delivery, customers should document the condition of the package and contact ORIGYN as soon as reasonably possible.

Photographs or other information may be requested to help investigate the issue.

Where international shipping is offered, additional customs duties, taxes, import charges or other fees may apply depending on the destination.

Such charges may be the responsibility of the recipient unless otherwise stated during checkout.

Requests to change an order or delivery address should be submitted as soon as possible.

Once an order has entered processing or been dispatched, changes may no longer be possible.

If tracking indicates that a shipment may be lost or has not arrived within a reasonable period, please contact ORIGYN.

We may work with the applicable courier to investigate the shipment and determine the appropriate next step.

For shipping questions, delivery issues or order assistance, please contact ORIGYN through our Contact page with your order details where applicable.